How does the delivery process work?
Once our system processes your order, your products are inspected thoroughly to ensure they are in perfect condition. After they pass through the final round of quality checks, they are packed and handed over to our trusted delivery partner. Our delivery partners then bring the package to you at the earliest possibility. In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.\
My order has shipped. How can I track it?
Once your order has been dispatched, you will receive an email on your registered email address & SMS on your registered mobile number with the details of the tracking link and the courier company that is processing your order. You can track the status of your package 24 hours after your order is dispatched from our warehouse.
What is the estimated delivery time?
We usually dispatch most orders within 2-4 business days (excluding Saturday-Sundays and public holidays). If you are ordering our products from a sale event or during festivities, dispatches may be a bit delayed due to increased volumes. We will target to dispatch all orders within 5 days of the order date.
What are the shipping charges applicable to my order?
We have standard shipping charges for all addresses. Shipping charges – A flat Rs.99/- charge is applied to all orders in all categories.
What if I receive a Damaged order?
While we take utmost care whilst packing your items, we have no control over mishandling by our courier partners, outside temperature, or any other environmental factors, or natural calamities causing any damages. We hold no responsibility for in-transit damages (IF ANY) after the shipment has left our warehouse in Mumbai. For any other assistance regarding your package, an unboxing video is a must to take the case forward.
How can I cancel an item purchased on KRUNCH?
KRUNCH does not offer returns/exchanges/credit notes at this time.